If the bolt moves but not enough to allow the door to open the.
Thumb press door handle not working.
When this happens the door does not shut and opens up at any time.
Because touch sensitive door locking systems require extra wiring within the door it is possible that over time repeated door opening and closing will strain the wire looms containing the system wires causing them to loosen or break.
They can supply you with a replacement part free of charge due to the lifetime guarantee from baldwin.
1 remove the grommet from the rear of the door.
Check to be sure the closer is pulling the door.
You can make sure that it is the latch by looking at the strike plate and noticing if the tongue sets in the strike plate correctly.
Step 2 adjust the striker plate which will have two screws mounted in adjustable slots.
If nothing happens when you turn the knob it s usually because the set screw holding the knob to the rod has worked itself loose.
The lock mechanism may not work simply because the lock is dirty or dry and needs to be lubricated with graphite do not use any type of oil because this will gum up the works.
If you live somewhere more rural or don t want to deal with it all call 800 566 1986 and describe the problem.
If you are handy with a screwdriver take your broken thumblatch off the door and take it to a baldwin dealer.
2 loosen but do not remove the exterior door handle bezel retaining screw and remove the exterior door handle bezel.
For serious lock problems it is usually best to call a locksmith or to replace the lock entirely.
The thumb latch feature on older handleset mortise locks were never terribly efficient it was usuallthe second thing to fail after the inner knob would come loose due to inadequate set screw issues.